Answer:
The correct options are: Set an end date when appropriate, frame your request logically, organize your ideas, and itemize information to improve readability.
Explanation:
These things are important because they ensure that the request that you sent to the recipient can be fulfilled according to your needs. Using the recipient’s first name is not one of the mechanisms you should use to clarify your request, although it might help to imply a degree of familiarity with the recipient, which might make them more inclined to fulfill your request.