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In general, shopping online is supposed to be more convenient than going to stores. However, according to a recent Harris Interactive poll, 87% of people have experienced problems with an online transaction (The Wall Street Journal, October 2, 2007). Forty-two percent of people who experienced a problem abandoned the transaction or switched to a competitor’s website. Fifty-three percent of people who experienced problems contacted customer-service representatives. What percentage of people did not experience problems with an online transaction? (Round your answer to 2 decimal places.)

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Answer:

13% did not experience problems with online transactions.

Explanation:

Giving the following information:

According to a recent Harris Interactive poll, 87% of people have experienced problems with an online transaction.

What percentage of people did not experience problems with an online transaction?

In this case, there are two options. You buy something online and everything went smooth or you have problems with the transactions.

So, if 87% have problems, that means that 13% didn't.

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