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. Greet the customer and thank them for contacting our company
2. Let the customer know their order has been delayed, as caused by a severe blizzard on the East coast.
3. Express sympathy for the inconvenience caused.
4. Let them know that they can call customer support 8a - 8p EST, Mon - Fri: 555-555-5555
5. Sign off with a professional formal tone

Respuesta :

Parms364
What is this for? Did you mean to put this?

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