A negative response that passively allows conditions to worsen​ (chronic absenteeism or​ lateness, reduced​ effort, and increased error​ rate) is a condition normally associated with subordinates rather than management personnel. the hr director is attempting to minimize the negative ramifications of this​ response, known as​ ________. in concert with this goal of reducing the​ negative, she is also striving to increase​ ________, which generally results in employees going beyond the normal expectations of their jobs.